Idiomas

Emotional Intelligence

OBJECTIVE:

Get to know the E.I. dimensions and competencies, filling out the EI Self-Assessment tests by each participant and to be conscious of the importance that E.I. has for professional success and personal well-being.

COURSE OUTLINE:

  • Emotional Intelligence:
    • Concept and Nature. What competencies are.
    • The importance of personal reasons and motives.
    • What does emotional professional success depend on?
    • The intellectual Quotient.
    • The relation between the student record and the professional performance.
    • Emotional Intelligence Dimensions (map of competencies: personal and social).
  • Personal dimensions:
    • Fist Dimension: Self-Awareness.
      • Emotional Awareness. Accurate Self-assessment.
      • Self-Confidence.
    • Second Dimension: Handling Emotions
      • Self-Control. Trustworthiness/Conscientiousness.
      • Responsibility. Adaptability. Innovation.
    • Third Dimension: Motivation
      • Achievement Drive.Commitment. Initiative and Optimism.
  • Social dimensions:
    • Fourth Dimension: Empathy:
      • Understanding Others. Developing others. Service Orientation.
      • Leveraging Diversity. Social/Political Awareness.
    • Fifth Dimension: Social skills
      • Influence. Communication. Leadership. Change Catalyst.
      • Conflict management. Building Bonds.
      • Collaboration and cooperation. Team Capabilities.
  • How emotional intelligence is developed:
    • How to develop the emotional competencies.
    • Rules to develop emotional competence.
  • Action plan:
    • Preparation of plans to improve emotional competencies. Goal making.